FAQ
What are your products made of?
Our tableware is made from 100% natural Egyptian wood (Asersus) , carefully selected for quality, durability, and beauty. We use food-safe, premium-quality resin with ocean-inspired colors to create a unique blend of nature and art.
Are your products food-safe?
Yes! All our resin and finishing materials are food-safe. You can safely use our products for serving dry.
Are they dishwasher or microwave safe?
We recommend hand-washing only with mild soap and cold water. Please avoid dishwashers, microwaves, or soaking to preserve the wood and resin.
Why do the pieces look slightly different from each other?
Each item is handcrafted — no two pieces are exactly the same. Variations in wood grain, resin flow, and colors are part of the charm and what makes each item one-of-a-kind.
Can I request a customized item?
Yes, we offer customization options! You can request a specific color, shape, size, or even have your initials added. Just contact us to start your custom order (a 25% deposit is required).
Can I return a product if I don’t like it?
Yes, you can return standard items within 3 days if you’re not happy — just pay the shipping cost. Custom orders are non-refundable unless damaged.
Can I open the package before accepting it?
Yes! We highly recommend checking your package in front of the delivery agent before accepting it.
Do you offer bulk or business discounts?
Yes, we work with hotels, restaurants, and corporate clients. Check our Business Partnerships page for more info or contact us directly for a custom quote.
Where can I find your products offline?
We’re available in selected concept stores around Egypt and also participate in local bazaars and pop-ups. Follow us on Instagram to stay updated on where we’ll be next!
Do you ship internationally?
Yes we do. If you’re abroad and interested, send us a message and we’ll do our best to help.