We want you to love your purchase! Here’s how our return policy works:
- Check your order on arrival – Please open your package while the delivery person is still there.
- Full refund within 3 days – If you don’t love your item, you can return it within 3 days. You’ll only need to cover the shipping fees.
- Customized orders are non-refundable – Since these items are made just for you, they can’t be returned. A 25% deposit is required to start production.
- Damaged items? No worries! – If your order arrives damaged from shipping, you’re eligible for a full refund.
- Handmade with love – Each item is unique, so slight variations make them special.
- Delivery time – Orders take 5-7 days to reach Cairo & Alexandria and a bit longer for other cities. Customized orders take extra time.
For any questions, feel free to reach out. We’re happy to help!